Have questions about GO? Find answers to some of our most commonly asked questions.

Are animals allowed on trains and buses?

Leashed dogs are allowed on trains and buses during certain times. Service animals are welcome on board with their owners all day, every day, and must wear a vest and have identification from an accredited training organization. All other pets must be in a carrier at all times while on board. You can find more information about travelling with leashed dogs here.

Can I bring luggage on a train or bus?

We cannot accommodate large amounts of luggage; however, during non-rush hour service, you can bring whatever luggage you are able to carry on.

Can I bring a stroller on a train or bus?

If you bring a stroller on, please use one that can be easily folded and stowed instead of a bulkier type or a wagon.

You’re welcome to board the accessibility coach with your stroller using the ramp.  However, priority seating is for persons with disabilities. 

Can I bring a bicycle on a train or bus?

Yes! All our buses can carry up to two bicycles. So you can bring your bicycle anywhere our buses go. 

Our trains are bike-friendly, too. You can bring your bike aboard except when it's super busy - like during rush hour.

When you CAN bring your bike on a train:

  • Weekdays, anytime except during rush hour
  • Saturday, Sunday, and statutory holidays
  • If you're travelling in the opposite direction during rush hour
  • Anytime if it's a foldable bicycle and it's folded up

When you CAN'T bring your bike on a train:

  • On trains arriving at Union Station between 6:30 to 9:30 a.m.
  • On trains leaving Union Station between 3:30 to 6:30 p.m.

What about e-bikes?

We welcome e-bikes on our GO Transit system. To ensure your safety and the safety of other customers and staff, here’s what you need to know before traveling with us:

  • Only traditional bicycle-style e-bikes are allowed onboard GO trains and buses (pedal-driven with exposed fork-and-frame appearance).
  • E-bikes that resemble mopeds, motor scooters, or motorcycles are not permitted onboard trains or buses, on platforms, or in tunnels.

For more details about e-bike on GO visit the biking section of the Your Commute to GO website.

Are in-line skates or skateboards allowed on GO?

Yes they are, but please carry them. For safety reasons, in-line skating or skateboarding is not allowed on GO property—including stations, terminals, parking lots, or on buses and trains.

Where can I buy a PRESTO card?

PRESTO cards are available at all GO stations, select ticket vending machines, and at Union Station. You can also buy online at prestocard.ca; at participating local transit agencies; and at select locations of Shoppers Drug Mart. 

Can I buy tickets online?

Yes. GO e-tickets are easy and convenient ways to pay your fare; click here to buy your ticket and avoid the lines.  

What is the GO Train Service Guarantee?

We promise to do our best to be on time, however, sometimes delays happen – including those outside our control. Our GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions.

Please visit the Service Guarantee page for more information.

Can I be reimbursed for a lost ticket or PRESTO card?

Unfortunately, we cannot reimburse for lost or stolen tickets.

If your PRESTO card is lost or stolen, please visit prestocard.ca to find out what to do.

Are interpretive services available?

Yes, our station ambassadors can help with translations through an interpretive phone service.  

Cherchez-vous des renseignements en français?

Des renseignements par téléphone sont disponibles 24 heures sur 24. Votre appel sera transmis à un(e) agent(e) qui peut vous offrir des services en français à l’aide d’un service d'interprétation.

Appels locaux, région de Toronto: 416.869.3200

Appels interurbains sans frais: 1.888.GET ON GO (438.6646)

Le service téléimprimeur n’est pas offert en français; veuillez composer le 711 ou le 1.800.855.0511 pour accéder au service de relais Bell.

What is the Quiet Zone?

The Quiet Zone by Audible is located on the upper level of all GO trains during rush hour, Monday to Friday, from 6:00 to 10:00 am and 3:00 to 7:00 pm. You’ll experience all the regular comforts of travelling with us but with reduced noise.

Here are a few things to remember when you’re in the Quiet Zone:

  • Short and quiet conversations are ok.
  • Keep electronics including cell phones, tablets, and laptops muted.
  • Ensure your headphone volume is so low others cannot hear it.

Click here to learn more about the Quiet Zone by Audible.

Does GO Transit offer free Wi-Fi?

Free Wi-Fi is available at most GO stations and bus terminals, including Union Station.

Our new GO Plus offers free Wi-Fi on GO trains and buses and unlimited entertainment options.

Can I call a GO station?

Our stations and terminals cannot receive calls from the public. The fastest way to have your questions answered is to call our Customer Contact Centre.

Why are station ambassadors away from the service counter at some locations? 

At many stations our staff is now spending less time behind the service counter selling tickets or doing PRESTO transactions and more time outside of it to provide more personalized assistance with trip planning, way-finding, using the fare vending machines or answering questions. Click here to learn more about the changes you may notice at GO station service counters.

Is GO Transit smoke-free?

Smoking of any kind, including vaping, is prohibited on GO trains and buses, and on platforms and at stations and bus terminals including Union Station, in shelters and most pedestrian areas.

However, you may smoke or vape in outdoor parking lots, including the Kiss & Ride areas.

Thank you for respecting the health and comfort of all GO customers.

How do I find out when my bus will arrive?

Text or call our Where’s My Bus service to find out when your GO bus is going to arrive at your stop, Park & Ride, or GO station in real-time. It’s also available for most of the school stops our buses serve.